We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chrisf@stavvy.biz. 

We’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at chrisf@stavvy.biz. 

Damages and issues
Please inspect your order when you get it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
Any items that are not returnable will include this information in the product description. This will typically be discontinued or heavily discounted items. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item. OR you can contact us at chrisf@stavvy.biz to setup an exchange which involves returning the item you have, waiting for us to receive it, and then we'll ship out the replacement item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. International customers will be responsible for the return shipping fees.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at chrisf@stavvy.biz.

Have a problem with your order? Let us know and we'll help you out.